Seller Guide & Support
Everything you need to start selling on ShopSwift successfully.
Getting Started
- 1
Create Your Shop
Sign up for a seller account, choose your shop name, and upload your logo and banner. Takes under 5 minutes.
- 2
List Your Products
Add products with photos, descriptions, price, and stock. Use our bulk upload tool for large catalogues.
- 3
Receive Orders
Get instant SMS/email notifications for new orders. Confirm and prepare shipment within 24 hours.
- 4
Ship & Track
Use an available ShopSwift-supported delivery option, seller-arranged courier, pickup, or your own approved delivery method. Keep dispatch and tracking details up to date.
- 5
Get Paid
For supported prepaid orders, the seller allocation is released to the ShopSwift seller balance after the relevant delivery is confirmed and dispute checks pass. Cash on Delivery follows the COD flow.
Seller FAQs
How much does it cost to open a shop?+
Opening a shop is free. ShopSwift charges a small commission per sale. Premium plans unlock extra features.
Can I sell nationwide?+
Yes. You can ship across Kenya and to Uganda, Tanzania, Rwanda, and Ethiopia.
How do I handle returns?+
Buyers request returns via their account. You will be notified and have 48 hours to accept or dispute.
When do I receive payment?+
For supported prepaid orders, the relevant seller allocation is released after delivery confirmation and dispute checks. Withdrawal timing then depends on the selected payout method and its provider.