Seller Guide & Support
Everything you need to start selling on ShopSwift successfully.
Getting Started
- 1
Create Your Shop
Sign up for a seller account, choose your shop name, and upload your logo and banner. Takes under 5 minutes.
- 2
List Your Products
Add products with photos, descriptions, price, and stock. Use our bulk upload tool for large catalogues.
- 3
Receive Orders
Get instant SMS/email notifications for new orders. Confirm and prepare shipment within 24 hours.
- 4
Ship & Track
Use our partner couriers (Sendy, Fargo, G4S) or your own. Update tracking info in your seller dashboard.
- 5
Get Paid
Once the buyer confirms delivery, funds are released to your M-Pesa or bank account within 24 hours.
Seller FAQs
How much does it cost to open a shop?+
Opening a shop is free. ShopSwift charges a small commission per sale. Premium plans unlock extra features.
Can I sell nationwide?+
Yes. You can ship across Kenya and to Uganda, Tanzania, Rwanda, and Ethiopia.
How do I handle returns?+
Buyers request returns via their account. You will be notified and have 48 hours to accept or dispute.
When do I receive payment?+
Payments are released within 24 hours of the buyer confirming delivery.