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Cash on Delivery is available now. Country-specific mobile money and card options appear at checkout only when their payment integration is active and ready.

Delivery timing depends on the seller, your location, and the selected delivery method. ShopSwift shows an estimated delivery window before checkout, and the seller can confirm final courier or pickup details in chat.

You can cancel within 1 hour of placing an order if the seller has not yet confirmed shipment.

For supported prepaid payment methods, ShopSwift can hold the order payment until the delivery-confirmation flow is completed. Cash on Delivery orders do not place a buyer payment into escrow at checkout.

Use the seller chat from the product or order flow to coordinate product, courier, pickup, and delivery details. Your ShopSwift conversations remain available in the messaging experience.

Use the dispute option on an eligible order and provide the requested evidence. The ShopSwift team reviews the case and applies the marketplace dispute and payment-protection rules that apply to that order.