ShopSwift Business Terms
Last updated: September 13, 2026
These terms supplement the ShopSwift Terms of Use, Seller Agreement and marketplace policies when ShopSwift Business is used.
1. Scope and authority
These Business Terms apply when a company, school, NGO, retailer, contractor, hospitality business, healthcare organisation or other entity uses ShopSwift Business. The person creating or operating a Business account confirms that they are authorised to act for that organisation.
2. Business verification
ShopSwift may request registration, tax, billing, ownership, contact or other business information before enabling RFQs, supplier awards, payment terms or higher-risk features. Verification is a marketplace trust control and is not a guarantee of creditworthiness or performance.
3. Company users and approvals
Business Owners and Admins are responsible for assigning Buyer, Approver, Finance and Viewer roles, setting spending limits and removing access when staff responsibilities change. Actions taken by authorised users may bind the organisation according to its configured approval rules.
4. Wholesale listings and MOQ
Wholesale products may include minimum order quantities, pack sizes, minimum order values, lead times, eligible countries and volume price tiers. Sellers must keep those terms accurate and honour accepted wholesale orders unless ShopSwift approves a lawful correction or cancellation.
5. RFQs and supplier quotations
An RFQ is a request for supplier offers and is not itself a purchase contract. Quotations must state price, taxes where applicable, delivery charges, validity, lead time and relevant commercial terms. A quotation may expire or be revised before acceptance.
6. Supplier award and purchase orders
Selecting a quotation may create a ShopSwift Business purchase order, subject to any configured approval threshold. A PO/LPO number or uploaded buyer document does not override the accepted quotation, ShopSwift order record or mandatory law unless the parties expressly agree in writing.
7. Pricing, tax and invoices
Quoted and wholesale prices must be presented clearly. Sellers remain responsible for their tax registration, VAT treatment and lawful invoicing obligations. Business buyers remain responsible for their own procurement, tax and accounting approvals.
8. Payment and deposits
Only payment methods shown as live by ShopSwift for the relevant country may be used. Deposits, staged payments or balances are enforceable only when expressly shown in the accepted quotation or order. Credit terms are not available unless ShopSwift or an approved financing partner explicitly enables them.
9. Delivery, inspection and acceptance
Business deliveries may be split, scheduled or seller-arranged. Buyers should inspect quantities and condition promptly and report shortages, damage or material non-conformity through ShopSwift. Acceptance of one shipment does not automatically waive a valid issue with another shipment.
10. Returns, cancellations and disputes
Business returns may depend on the accepted quotation, product category and mandatory law. Custom, made-to-order or specially sourced goods may have different cancellation rights. ShopSwift may hold settlement, request evidence and facilitate resolution where a B2B dispute is raised.
11. Confidentiality and procurement data
RFQs, quotations, business registration information, staff roles, pricing, PO/LPO documents and related communications may contain confidential commercial information. Users must use that information only for legitimate ShopSwift procurement and fulfilment purposes.
12. Prohibited conduct
Business users and suppliers must not collude, submit sham bids, manipulate quotations, falsify invoices or tax documents, impersonate companies, bribe decision-makers, divert protected transactions off-platform, or use ShopSwift for unlawful procurement.
13. Platform role and supplier responsibility
ShopSwift provides the marketplace, verification, communication, procurement workflow and payment integrations. Unless ShopSwift is expressly the seller, the supply contract is between the business buyer and the awarded supplier. Sellers remain responsible for product quality, lawful supply, warranties and fulfilment.
14. Liability and mandatory rights
Nothing in these Business Terms excludes rights or liabilities that cannot lawfully be excluded. Subject to mandatory law, ShopSwift is not responsible for indirect losses caused by independent buyers, sellers, couriers, payment providers or events outside its reasonable control.
15. Governing law and changes
These Business Terms are governed primarily by the laws of Kenya, while mandatory protections in the country of the relevant transaction may also apply. ShopSwift may update these Terms as Business features, payment rails or legal obligations evolve and will provide appropriate notice of material changes.