Terms of Use

These Terms form an agreement between you and ShopSwift Solutions, the registered business name in Kenya that operates and trades under the ShopSwift brand.

By creating an account, placing an order, listing products, or otherwise using ShopSwift, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the platform.

You must be at least 18 years old and legally capable of entering into a binding agreement to create a ShopSwift marketplace account.

ShopSwift is a multi-vendor marketplace connecting independent buyers and sellers. Unless a product is expressly identified as sold by ShopSwift Solutions, the contract for sale of goods is between the buyer and the relevant seller.

ShopSwift provides marketplace technology, communication, order administration, payment integrations, buyer-protection controls, promotions, and delivery coordination. Availability of particular payment, escrow, delivery, wallet, AI or advertising features depends on country, provider approval and platform configuration.

• Provide accurate, current and complete information.
• Keep passwords, OTPs, payment PINs and account credentials confidential.
• Do not impersonate another person, create fraudulent identities or misuse multiple accounts.
• Notify ShopSwift promptly if you believe your account has been compromised.
• ShopSwift may require identity or business verification where reasonably necessary for trust, payouts, regulated activity or legal compliance.

Before you submit an order, ShopSwift presents the available product, seller, price, applicable fees, delivery information and payment options. You are responsible for reviewing those details and correcting errors before confirming the order.

The order-confirmation page, receipt and/or confirmation email records the internet agreement and key transaction information. Nothing in these Terms removes any disclosure, cancellation, refund or other right that cannot lawfully be excluded under applicable consumer-protection law.

• Provide accurate delivery and contact information and be available for delivery or pickup.
• Use only payment methods made available for your country. Cash on Delivery may be available for eligible orders and is not treated as prepaid escrow.
• Inspect delivered goods promptly and use the seller-specific delivery confirmation process only after receiving the relevant parcel.
• Raise genuine disputes promptly through ShopSwift where an item is missing, damaged, counterfeit, unsafe, incorrect, or materially different from its listing.
• Do not abuse chargebacks, refunds, coupons, reviews, affiliate links, delivery codes or buyer-protection systems.

• List only lawful goods or services you own or are authorised to sell.
• Keep descriptions, photos, stock, pricing, delivery information, warranties and promotional claims accurate.
• Meet stated handling and dispatch commitments and communicate material delays.
• Complete identity, business, tax or payout verification when required by ShopSwift or applicable law. Features or payouts may be restricted until required verification is complete.
• Comply with the Seller Agreement, Return Policy, intellectual-property rules, consumer law and any category-specific legal requirements.
• Pay commissions, advertising charges, subscription fees, payment fees or other marketplace charges only where they are clearly disclosed and applicable.

Online payment methods are available only when the relevant provider is approved, configured and operational. Third-party payment-provider terms may also apply.

For supported prepaid orders, ShopSwift may record and protect seller allocations through its escrow/settlement system until the applicable seller shipment is confirmed as received or otherwise validly released under ShopSwift's dispute and administrative controls.

Cash on Delivery is different: ShopSwift does not hold COD funds in online escrow. Payment is made at delivery in accordance with the approved COD flow and recorded after delivery confirmation.

ShopSwift does not intentionally collect or store M-Pesa PINs, full card numbers, card CVC/CVV values or other credentials that should be entered only into an approved payment provider's secure interface.

ShopSwift Business adds company accounts, staff roles, wholesale pricing, RFQs, supplier quotations, approval thresholds and PO/LPO workflows. Business use is also governed by the ShopSwift Business Terms.

An RFQ is a request for offers, not a purchase contract. A supplier award or approved purchase order may create binding commercial obligations according to the accepted quotation, applicable approvals and mandatory law.

Only payment methods displayed as live for the relevant country may be used. ShopSwift does not provide business credit or deferred payment unless that facility is expressly enabled by ShopSwift or an approved financing partner.

Delivery availability, cost and estimates depend on the seller, buyer location, item, courier and selected delivery method. Estimated delivery times are not guarantees where events outside reasonable control intervene.

Returns and refunds are governed by the Return Policy and any non-excludable statutory rights. Shipping matters are governed by the Shipping Policy.

Open disputes may pause settlement while evidence is reviewed. ShopSwift may request photos, delivery records, communication history, payment records or other relevant evidence before resolving a dispute.

Users must not use ShopSwift for fraud, money laundering, unlawful activity, harassment, hacking, platform manipulation, fake reviews, counterfeit goods, stolen property, prohibited weapons, illegal drugs, pirated content, or other products/services prohibited by applicable law or ShopSwift policy.

Users must not bypass ShopSwift fees or buyer-protection controls by directing transactions into unapproved off-platform payment flows. Approved COD, seller delivery and seller-chat workflows provided by ShopSwift are not prohibited by this clause.

The ShopSwift brand, original software, platform design and original platform content are owned by or licensed to ShopSwift Solutions. “ShopSwift” is the marketplace trading brand.

Sellers retain rights in content they lawfully own. By uploading listings, videos, images or campaign materials, a seller grants ShopSwift Solutions a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, adapt for technical formats and promote that content for marketplace and related marketing purposes while reasonably necessary.

ShopSwift may integrate payment processors, couriers, maps, cloud services, analytics/advertising platforms and AI providers. Those providers may have their own terms and privacy notices. ShopSwift is not responsible for outages or acts outside its reasonable control, but this does not remove obligations that the law places directly on ShopSwift Solutions.

AI-generated recommendations, posters, summaries or other outputs may contain errors. Sellers remain responsible for checking factual claims, prices, product details and legal compliance before publishing AI-assisted commercial content.

ShopSwift may restrict listings, features, payouts or accounts where reasonably necessary to investigate fraud, protect users, comply with law, enforce marketplace rules, address security threats or prevent ongoing harm. Where appropriate, we may request further information or provide an appeal/review route.

To the maximum extent permitted by law, ShopSwift Solutions is not responsible for indirect or consequential loss caused by independent sellers, buyers, couriers, payment providers or events outside our reasonable control.

Any limitation of liability applies only to the extent lawful. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded or limited, including applicable rights relating to misleading representations, unsafe goods, internet agreements, refunds or data protection.

These Terms are governed primarily by the laws of Kenya. Mandatory consumer, privacy, payment or other protections in a user's country may also apply where they cannot lawfully be displaced.

Users should first use ShopSwift support and the platform dispute process. If a matter remains unresolved, the parties may pursue mediation, arbitration where validly agreed, or the competent courts/tribunals available under applicable law.

We may update these Terms when our marketplace, payment rails, policies or legal obligations change. Material changes will be communicated through an appropriate notice and renewed acceptance may be required where necessary.

ShopSwift Solutions — registered business name in Kenya, trading as ShopSwift.

Email: solutionsswiftmart@gmail.com

WhatsApp: +254 792 660 915

Website: shopswift.co.ke