Return Policy
Last updated: September 13, 2026
1. Return Window
Most physical products can be returned within 7 days of delivery if the item is unused, in its original packaging, and in the same condition received. Some categories may have shorter windows where clearly stated on the product page.
2. How to Request a Return
Sign in, open My Orders, select the order, and choose Request Return or open a dispute from the order page. Include the reason for the return and clear photos where the item is damaged, incorrect, incomplete, or materially different from the listing.
3. Exchanges and Replacements
If the seller has replacement stock, ShopSwift may arrange an exchange instead of a refund. Replacements are subject to seller confirmation, item availability, and inspection of the returned product.
4. Refund Timeline
Once a return is approved and the item is received or otherwise verified where applicable, ShopSwift initiates the refund through the original payment provider or another approved refund channel. Provider, bank, card-network, mobile-money, or wallet posting times vary, and ShopSwift will show or communicate the refund status where available.
5. Non-Returnable Items
Perishable goods, digital products, intimate apparel, opened personal-care items, customized products, and products marked Final Sale are not returnable unless they arrive damaged, defective, incorrect, or not as described.
6. Damaged, Defective, or Wrong Items
If an item arrives damaged, defective, incomplete, or different from the product listing, contact ShopSwift support as soon as possible. ShopSwift may request photos, delivery evidence, or seller records before approving a refund, replacement, or free return pickup.
7. Seller Responsibilities
Sellers must accept valid returns, cooperate with ShopSwift investigations, keep product listings accurate, and avoid rejecting returns where the item is clearly damaged, wrong, counterfeit, unsafe, or materially different from the listing.
7A. Business and Wholesale Orders
For ShopSwift Business, bulk, custom, made-to-order or specially sourced goods may have return or cancellation terms stated in the accepted quotation or purchase order. Those agreed terms apply only to the extent permitted by mandatory law and do not excuse damaged, counterfeit, unsafe, incorrect or materially non-conforming supply.
8. Statutory Consumer Rights
This policy provides ShopSwift marketplace procedures and does not remove any refund, replacement, cancellation, warranty, safety, disclosure, or other consumer right that cannot lawfully be excluded under the law applicable to the transaction.